How AI Reminders Reduced No-Shows by 60%

The No-Show Problem

Hospital no-shows are a silent crisis:

• Average no-show rate: 20-30%
• Annual cost to Indian healthcare: ₹5,000+ crores
• Wasted doctor time and resources
• Delayed care for patients who could have used those slots

Why Patients Miss Appointments

Research shows common reasons:

1. **Forgot the appointment** (45%)
2. **Couldn't reach the hospital** (20%)
3. **Felt better, cancelled mentally** (15%)
4. **Scheduling conflicts** (12%)
5. **Cost concerns** (8%)

The AI Reminder Solution

Intelligent reminder systems can:

Multi-Channel Outreach

• WhatsApp messages (highest open rate)
• SMS for feature phones
• Automated voice calls
• Email for those who prefer it

Smart Timing

AI learns optimal reminder schedules:

• 48 hours before: Initial reminder
• 24 hours before: Confirmation request
• 2 hours before: Final reminder with directions

Easy Rescheduling

One-click options to:

• Confirm attendance
• Reschedule to available slot
• Cancel and free up the slot

Results at Partner Hospitals

Beyond Reminders

Smart systems also:

• Predict likely no-shows
• Overbook strategically
• Fill cancellation slots quickly
• Track patient engagement patterns

ROI for Hospitals

For a 100-bed hospital:

• ₹15-20 lakhs saved annually
• 2,000+ additional patients served
• Improved doctor utilization
• Better patient relationships

Implementation Tips

1. **Start with WhatsApp**: Highest engagement
2. **Personalize messages**: Use patient name, doctor name
3. **Keep it simple**: Clear date, time, location
4. **Enable two-way communication**: Let patients respond

The future of healthcare isn't just about providing care—it's about ensuring patients show up to receive it.